top of page

Common Questions From Our Clients

What to expect when you book with Haven

When you book with us, we require deposit per session booked.  Deposits range from $100-$200 depending on the size of your piece and the artist preference. This can be done via bank transfer, cash or eftpos at the shop.
We love you to share your ideas and images with us, ideally through our Facebook page or through email ( so send them our way and we will keep them in a file for your booking.
It is good for us to have an idea of what you are wanting, the size, position and the style before you come into the studio. Please make sure to include these details in your messages or at your consultation with us!

Can I see my design before my tattoo?

It is a genuine fact that it is easier to work alongside your artist at your appointment to make any changes to your design on the day, we allow time for this process and it is a key part of our collaborative approach. With all the technology available these days, changes are easily made and it saves a lot of back and forth via messages to do it this way.

This is one of the main reasons we advise you to come in for a free consult or contact your artist directly to discuss larger designs. If you would like to see your design before the day, we can try our best to do this. You MUST have paid your deposit, which will be held as the design fee if you do not go through with your piece.
Please be aware that our artists work long hours and are booked in advance, so designing too far ahead of time is unlikely.
Our artists are wonderfully talented, and always want to give you artwork that you are proud to wear. If you artist has a good idea of what you want, and some reference pictures of similar styled works that you like the look of - you can trust that they will design a beautiful piece that will be ready to go on the day.


What happens on the day?

We love when you turn up on time and ready to go!
We always recommend eating a decent meal before your tattoo to ensure your body is ready for the process. 
​We all use procreate, photoshop and other professional design applications/tools to create our designs and ensure you are totally happy with the work prior to printing/stencilling and finalising your design.
At times, our artists also hand draw, free-hand or hand stencil your unique designs if we feel that will be better suited for your particular idea!
We will also size up the design in proportion to your body and give you options on your sizing and position.
​Please make sure you eat a solid meal before your session, bring a drink bottle, don't drink heavily in the 48 hours leading up toward your session and get a good rest the night beforehand so you're ready for the day.
Feel free to remove body hair from the area you are getting tattoo'd in preparation for you artist.

Do you sell all the aftercare products I’ll need?

We offer a variety of aftercare products. From second skin, to creams, ointments and beyond. Prices from $10.

How do you determine pricing?

Our minimum price for tattoos is $120.

This price covers our artists & managements time, single use, high quality, sterile set ups, your design and your tattoo.

Our prices vary between artists, however we all price by piece rather than by the hour and can quote an estimate through email, instagram or FB. Full sessions are approximately 6 hours.

Our artists full day bookings range $900 - $1200

Our apprentices do sometimes offer cheaper rates depending on their experience, however we will warn clients ahead of time if they are booked with an apprentice.

If you are unsure how much your design will cost, how much time you will need to allow and which of our talented team is best to fit your needs - contact us today to discuss how we can help.

Remember - good tattoos aren’t cheap and cheap tattoos aren’t good! Tattoos are not only art, but an investment you carry on your body for the rest of your life!

Do it once and do it right.

Cancellation policy

Your deposit is used to secure your appointment, but also towards a design fee as well. Please note, deposits are refundable without question up until 48 hours before your appointment. Within 24 hours we are sometimes able to make exceptions, especially if you are able to reschedule - we are often open to holding your deposit until you are ready to rebook. Same day cancellation or no shows will almost always result in loss of deposit due to the time that has been spent preparing your design, the loss of our artists availability and using our sterile supplies to set up for your appointment.

Can I bring a support person?

Due to space, please be wary of bringing support people you bring to your appointment, we have limited seating and want to ensure the studio is comfortable and easy to move around for everyone. One support person is often fine, but please give us a heads up beforehand so we can to ensure we can accommodate people in a comfortable, safe and sterile manner. Luckily we are located in the centre of town, with lots of cafes, shops, bars and restaurants within walking distance, so they can always check those out while you’re with your artist!

What can't I do after I get a tattoo?

DO NOT PICK OR SCRATCH AT YOUR TATTOO. It normally takes 2-4 weeks for a tattoo to completely heal. During this time we advise that you avoid sun exposure to the area, heavy exercise, swimming in chlorine or the ocean and use of harsh soaps on the area. If you have ANY questions about your healing, please contact one of our studio management at 0223180029. Please do not consult your friends about healing issues, as everyone’s experience is unique. Our management and artists are more than happy to help with any concerns you might have.

bottom of page